Catch the call.
Control the job.
Keep the caller’s address, job details and next step together while your team is on the tools. Flag urgent requests, prepare quote drafts and let your plumber or dispatcher confirm what happens next.
From missed call to clear next step.
Capture address, callback number, description and whether anyone is at immediate risk.
One call. The right path.
Some callers need a quote. Others report an active leak or cannot explain the fault. Capture what they say, give them a clear next step and get the decision to the right person.
Choose an example enquiry to follow its path
“Water is coming through the ceiling.”
Record the address and essential details. Do not make a diagnosis or promise an arrival time.
“We’d like a quote to replace our hot water system.”
Ask for the scope, photos if available and the customer's preferred time.
“The pipes are making a noise. I’m not sure why.”
Keep the customer's words and context together rather than guessing at the work.
Your plumber or dispatcher checks safety, scope, availability and any price before advice, a commitment or a booking goes out.
Once you approve the next step, confirmations, reminders and follow-ups can be connected to your existing diary.
Meet the AI team →Where the Office Work Gets Held Up
Calls Arrive Mid-Job
When you cannot stop to answer, capture the address, callback number and job request together. Your next call starts with the details already in front of you.
Quote Details Arrive Late
Bring the job notes and current rates into a draft before they become another evening’s paperwork. Your team checks the scope and final price.
A Diary That Is Hard to Trust
See job locations, available time and access details in the same place, so the dispatcher can confirm a booking with the right context.
Quotes Waiting for a Follow-up
See which quotes still need a response. Follow up on the schedule you set and stop routine reminders when the customer replies.
Finished Jobs Waiting to Be Billed
Move the completed job details into an invoice draft while they are still fresh. The team checks the work, amount and customer details before sending.
A Profile That Needs Attention
Keep service areas, hours and customer replies current without starting every update from scratch. A person checks the details before publishing.
Agree the Call Rules. Then Test Them.
Map the call types
Decide which enquiries need urgent escalation, a quote draft or a callback. Use the language your customers already use.
Set the checks
Confirm the connections to your rates and diary, then decide who checks scope, prices, availability and urgent requests.
Check and refine
Review real call records and exceptions with your team. Adjust questions and routing when the work changes.
From the First Call to the Invoice
AI Call Intake
Record the caller’s words, address and callback details when the team cannot answer. Urgent and sensitive requests go to a named person.
Quote Drafting
Prepare a quote draft from job type, materials and your pricing rules for a person to check before sending.
Smart Scheduling
Put available time, travel and job details in one diary so your dispatcher can confirm a booking that fits the day.
Automated Follow-Ups
Schedule quote follow-ups, post-job check-ins and review requests using the timing and wording you approve.
Invoice Automation
Prepare an invoice from completed job records for your team to check before sending. Schedule reminders under your approval rules.
Google Business Profile Support
Prepare posts and review replies for approval so your business profile stays current and sounds like you.
Keep Your Next Enquiry Moving
Show us how calls reach your team and where the details get stuck. Discuss one practical improvement around your phone, diary and job software.
Talk Through Your Setup →or visit flowtivity.ai
The people behind the work
Who runs this site
Run by AJ Awan, founder of Flowtivity (Gold Coast).
+61 433 033 361aj@flowtivityconsulting.com
Australia-wide, online. In person on the Gold Coast.
How it works: free 1-hour consult, then a fixed-price proposal, then the work. Every project is quoted individually.
Flowtivity built a pre-estimate review agent for a national renovation contractor, checking every estimate before the client sees it.
Book a free consultFree practical template · Version 1.0
Missed-call and after-hours checklist for trades
A free printable checklist for Australian trade teams: missed-call records, urgent and routine routing, human handoff, callback targets and a weekly review.
Open the free template and downloadsUse it independently. No email capture or booking required.
DISPATCH / WORKFLOW REVIEW / A conversation with AJ
Start with the call that gets missed.
Use a free 1-hour consult with AJ to examine how plumbing enquiries reach your team, what information is needed and where a person takes control of the job.
- Free 60-minute consultation
- Video call with AJ
- Times shown in your time zone
- 01Choose a time
- 02Add your details
- 03Get your invite
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Need another time or having trouble? Email AJ, or use Flowtivity’s contact page. Booking details go directly to Flowtivity.